Privacy policy for your data
Learn how we handle your information with transparency and care.
Introduction and overview
We are committed to protecting your privacy and managing your personal information responsibly. This policy describes what data we collect and how it is used, stored, and protected.
By using our site, you agree to the terms outlined here and consent to our data practices as required by Australian privacy law.
What we collect and why
We collect information to provide, improve, and personalise our services. Data may include your contact details, preferences, and site usage information.
Direct information you provide
- • Full name, contact details, and communication records.
- • Information submitted via forms or enquiries on our website.
- • Preferences indicated during consultations or interactions.
- • Feedback you provide on services or experience.
- • Other data you choose to share with us.
Information collected automatically
- • IP address and browser type when accessing our site.
- • Device and operating system information.
- • Site usage patterns and pages visited.
- • Cookies and similar tracking technologies.
- • Time and date of visits to our site.
How we use your information
Your data is used to deliver our services, improve your experience, communicate updates, and comply with legal requirements.
- • Responding to your enquiries and requests.
- • Personalising services to your needs.
- • Conducting analytical reviews for service improvement.
- • Maintaining communication records.
- • Fulfilling legal or regulatory obligations.
- • Notifying you about important changes.
- • Managing site security and integrity.
Our promise: We will not sell your data to third parties and only share it as required by law or to deliver our services. Your privacy is important to us.
When information is shared
Information may be shared with service providers or as required by law, but never for marketing purposes without your consent.
Third-party service providers
We may engage third parties for IT, support, or analytics. All providers are vetted for data protection compliance.
Legal obligations and compliance
We may disclose data if required by Australian law, court order, or regulatory authority.
Anonymous statistics
Aggregated data may be used for site analysis and reporting.
Your privacy rights
You have the right to access, correct, delete, or restrict use of your personal information. Contact us to exercise these rights at any time.
- • Request access to your personal data at any time.
- • Ask us to correct inaccurate or incomplete data.
- • Request deletion of your personal information.
- • Receive your data in a portable format.
- • Object to processing for certain purposes.
- • Request restriction of specific data uses.
To exercise your rights, contact us using the details provided below. We will respond to your request promptly.
How we safeguard your data
We implement technical and organisational measures to protect your data from unauthorised access, misuse, or loss.
Technical protections in place
- • Encrypted data transmission and storage.
- • Regular security audits and system updates.
- • Firewalls and intrusion prevention systems.
- • Multi-factor authentication for sensitive data.
Organisational safeguards
- • Staff training in privacy and data security.
- • Access controls based on role and necessity.
- • Clear data handling protocols and record-keeping.
- • Regular policy reviews and updates.
Data retention and deletion
We only retain your data for as long as necessary for service delivery, compliance, or as required by law.
- • Account information for service duration.
- • Session data for ongoing analysis.
- • Messages and support queries retained for review.
- • Payment records retained for compliance.
- • Preferences retained unless you opt out.
Data is deleted or anonymised once it is no longer required.
International data transfers
If we transfer data overseas, we ensure adequate protection measures are in place, as required by law.
- • Transfers only to countries with data protections.
- • Agreements with service providers for data security.
- • Compliance checks for international partners.
- • Prompt notification of material changes in transfer.
Cookies and tracking technologies
Cookies help us improve your experience and analyse site usage. See our cookie policy for details on management.
Types of cookies we use
- • Required for website functionality and security.
- • Help us measure and improve performance.
- • Store your preferences for a better experience.
- • Enable advanced features and personalisation.
Manage cookies via your browser or site settings.
Changes to this privacy policy
We may update this policy to reflect legal or operational changes. Please review this page regularly for updates.
- • Significant changes will be communicated.
- • Updates are effective upon posting.
- • You may be notified by email if subscribed.
- • Previous versions are available on request.
Continued use implies acceptance of changes.
Contact us about privacy
For privacy concerns or requests, contact us using the details below.
navoztallinaeroent
Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia
Phone: +61.7.8393.1840
Last updated September 27, 2025.
Effective from September 27, 2025.